We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@adapture.co. For Canadian orders, if your return is accepted, please send the order back to us and we will process the refund. Items sent back to us without first requesting a return will not be accepted.

For international returns please contact us at info@adapture.co to get started. We do not cover the initial shipping, return shipping or custom fees on international orders.

After authorization, please ship to the following address: 

ADAPTURE Apparel Inc.
513 - 221 Union St
Vancouver, BC
V6A 0B4
Canada

You can always contact us for any return question at info@adapture.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.